Clinical Educators Faculty Development Module (On-Demand)-Motivational Interviewing in Healthcare Settings

Video Transcription

Video Summary

The webinar introduced motivational interviewing (MI) as an evidence-based, collaborative communication style for helping patients change health behaviors such as smoking, diet, exercise, medication adherence, and treatment engagement. Dr. Glassman explained that MI supports autonomy, relatedness, and competence by treating patients as experts in their own lives rather than pressuring them with advice.<br /><br />He described MI’s research base, noting strong evidence across healthcare, especially in substance use, smoking cessation, diabetes management, weight reduction, and blood pressure outcomes. Even brief interventions can have meaningful and lasting effects.<br /><br />The presentation emphasized MI spirit: acceptance, empathy, curiosity, and autonomy support. Core skills include open-ended questions, affirmations, reflective listening, and summaries. Dr. Glassman highlighted “change talk” as especially important because patient-generated reasons for change predict better outcomes.<br /><br />He also outlined a four-step change conversation: engage, focus, evoke, and plan, plus a practical three-step model for brief encounters: understand the patient’s perspective, assess importance and confidence, and end with a summary or information exchange using elicit-provide-elicit.<br /><br />Throughout, he contrasted directive, confrontational approaches with MI-consistent responses, showing how empathy and reflection build trust and readiness for change.

Asset Caption

Motivational Interviewing in Healthcare Settings Recording

Keywords

motivational interviewing

behavior change

patient engagement

empathy

open-ended questions

change talk

healthcare communication

autonomy support